It can be challenging when you want to select the “right” supplier for your propane needs. Whether you use propane for your grill, fire pit, to power your appliances or heat your home, you deserve a supplier that offers reliable service and substantial value to all its customers.
First, you need to evaluate the prices and reliability of local suppliers to become comfortable with your choice. Compare the following items when choosing the best propane source for you.
You’ll want to evaluate the products and services offered by the top propane suppliers in your area. Becoming familiar with the service and product menu that your local providers offer is a vital step in your choosing the best option. Here are some common services and products typically offered by propane suppliers in your area.
Products That Use Propane:
In all cases, read and review your written propane supplier contract. You and your supplier need to be on the “same page” with your (and their) understanding of the products and/or services they will provide. Do not consider only pricing, but delivery and service commitments to which you and your supplier agreed. This part is probably the most important part, whether or not your provider is “cheap” won’t matter much when they fail to deliver on a cold winter’s night. Look for a provider that not only offers reliable service but automatically delivers if applicable.
You typically can choose one of two delivery options. Both work for some customers, but, possibly not for others.
Be sure to ask if the suppliers you’re considering have any of these charges and compare the pricing among different propane companies.
Ask if they have a fee for installing and setting up a new tank. What are the monthly lease or rental fees, if you do not own your own tank?
Ask if there are minimum monthly purchase requirements. If the answer is “yes,” do you meet the minimum? If not, what are your options?
Be sure to ask your future propane provider, is there a cost for propane deliveries. Or, is there a fee for the transportation of propane fuel? These fees, if suppliers charge them, typically involve the number and volume (gallons) of propane fuel you need at deliveries.
Ask if there are fees for disconnecting and/or tank removal if you change suppliers or fuel type. You should understand that many propane suppliers have personnel costs for service closeouts and removing propane tanks without the possibility of continuing cash flow from soon-to-be formerly active customers.
If you have a fixed-term contract with your supplier and you terminate service early, your contract language should specify any charges associated with your early termination of the contract. These fees are becoming standard charges for most propane delivery firms. During your “choosing process,” always ask if there are early termination fees and what specific actions trigger this charge?
These questions should be included in your research and comparison of propane suppliers to find the right one for you.
Responsiveness is a vital component of your evaluation of propane suppliers because when you need service, you typically need it now. As part of your analysis, ask these questions, at a minimum.
As with any fuel needs, you should check the safety record of propane suppliers you’re considering. How? Check with the Better Business Bureau (BBB). The BBB tracks any customer complaints and problems a member organization experiences. The BBB not only tracks these issues but records how the company handled the problem and provided a satisfactory solution.
Do not immediately discard a company with multiple complaints until you also evaluate their responses to recorded problems, the timeliness of their responses, and the resolution to complaints or problems. You might find, the company responds quickly and effectively to problems, creating happy customers from disgruntled ones.
You can also check out customer testimonials and reviews on independent websites. You could go to the company’s website, but, understand, the companies seldom post negative information. You’ll still get some “flavor” for customer satisfaction. Be careful to be sure customer reviews are real (with names and/or pictures) and not written by company personnel.
However, you can find customer reviews on a number of Internet sites that have no relationship with individual companies. Just do a search for the supplier’s (include their name) customer reviews and complaints, if any.
When you’re looking for a trusted propane gas service provider, call Petro at 1-800-645-4328 now to ask any questions, or click here to find a local Petro location. Call us to answer your questions and checklist items for choosing the best local propane supplier for you.
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