Snow covered house in the depths of winter.

Emergency weather services

Petro delivery driver surrounded by snow with a hose attached to the home's cleared fill pipe

It always pays to be prepared, so before weather hits, please keep the following in mind:

Making sure that you don’t miss a fuel delivery

  • Please clear your fill-pipe area so we can make your delivery.
  • If you are an automatic delivery customer, rest assured that we’ll be coming as scheduled!

Troubleshooting some common heating system problems
Use these quick troubleshooting tips if you are experiencing some problems with your heating system:

  • Make sure the oil burner emergency switch is in the ‘ON’ position.
  • The thermostat temperature should be set above your room temperature.
  • Confirm that your circuit breaker is not tripped.
  • Push the oil burner reset button (only once) – pushing the reset button more than one time could create an unsafe condition.

"Needed emergency furnace service at 11pm, spoke with the rep over the phone who was assisting me by the name of Melissa who guaranteed she will do her best to get someone at my residence to fix my Oil Furnace. Rest assured, one hour later someone came and was able to go set my furnace up and running and took his time to make sure all my issues were resolved. Thank you some much Petro, outstanding service!!" - Joey V.

Road blocked off with a large number of trees fallen over it due to a storm

Emergency services
If you have no heat in your home or are experiencing problems with your heating system, please call our emergency services team at 1.800.645.4328.

You can rely on us to do whatever we can to keep your heating system up and running during the winter weather.


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Whether you're a current customer wanting to schedule a delivery or a new customer wanting to join the Petro family, from the coldest days of winter to the hottest days of summer, we're always here to help.

Contact us anytime, whenever you need us, 24/7, all year!