To speed your enrollment, have your account number including the first two numbers and dash “(XX-XXXXXXX)”, phone number and an e-mail address available. Enrollment will take just a few minutes.
Once enrolled, you will be able to view a summary of your recent bills and pay anything outstanding. If you don’t have an e-mail address, please contact your local office.
Upon enrollment, you’ll receive an e-mail confirmation link to accept enrollment. Upon clicking on the link, your User ID and password will be active immediately.
Simply click “Online Services” at the navigation menu and then click on the “Add/Remove Accounts”. You will now be on the Add/Remove Account page. Enter the Account Number “(XX-XXXXXXX)” and phone number of the account and give it a Nickname. Your account number can be up to 9 digits in length. Choose whether you would like Paperless Invoices and Statements and click on the Submit button. To remove (unlink) an account, choose the account you want and click ‘remove’.
Once enrolled, you can start making payments immediately.
You have the choice of suppressing the paper bills and statements (paperless billing) under the “Accounts” section on the site.
Contact Customer Service at 800.645.4328.
My Account uses several methods to ensure that your information is secure:
Computer security experts advise that you may put your information at risk when you use a public computer for personal use. The use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafe’s, etc. For maximum security, you may want to avoid using public computers when enrolling or modifying your personal or banking information.
Checking and Savings are accepted for all payments.
Credit Cards: MasterCard, Visa, American Express and Discover. Gift and debit cards with Visa, MasterCard, Discover and AMEX logos are accepted.
Once enrolled for My Account, simply sign in and you will see a summary of your current account information. Choose “Payment Options”, select the option you want, AutoPay or One Time Payment. Input the amount you want to pay and the date you want to pay your bill, and you’re done!
Click on the “Payment Options” button on the top menu and then choose “Enroll in AutoPay”. If you would like to join our SmartPay budget program where you can spread out payments and pay the same amount each month, call Customer Service at 800.645.4328.
Payments made from bank accounts will be processed the same day if submitted by 4:00 PM EST, with exception of Saturday, Sunday and Federal Holidays.
For payments made from credit cards:
Holidays (Based on the Federal Reserve calendar)
The Payment Options page will show the payments that are scheduled and payment history. After paying a bill, you will receive confirmation that the payment has been scheduled or processed.
My Account will display payment history up to 12 months.
You can pay your balance in full at any time from your checking or savings account, debit or credit cards, by clicking on “Payment Options” on the menu bar. You can select AutoPay or One-Time Payment.
Always schedule your payments to occur no later than your due date. If you pay your bill later than your due date, late fees may be applied to your account.
You may cancel a payment as long as it is listed on the “Payment Options” page as ‘Scheduled’ and there is a Cancel Payment button available. Please remember that failure to pay your balance by your due date could result in late fees being applied to your account.
Your Username will be the e-mail address associated with your account. If you forgot your Password, click on the “Forgot Password” link.
Once you have signed in to My Account, click on “Payment Options” in the Menu bar. Since you must have at least one active bank account and/or credit card in order to remain enrolled in AutoPay, you must add a second account before deleting one. If your deleted account was linked to the AutoPay function, it will now be removed (unlinked) and you must re-enroll in AutoPay with your new/added account.
All scheduled payments will be cancelled if their status is ‘Scheduled’. You must make other arrangements to pay this bill.
On the Payment Options page, you can view payments which have been processed and any payments that are scheduled.
To contact Customer Service, click the ‘Contact Us’ link at the bottom of the page.
You can access My Account from any web-based computer with an internet connection and a web browser that supports 256-bit encryption. For more information or to upgrade your software, click on the link below for your browser type. All major browsers are supported.
Here are some instructions to help.
Navigate to a URL from mobile device (Apple using Safari, though other devices may work too) Click the “share” button:
Scroll right in the Share menu until you see “Add to Home Screen”:
Give the shortcut a name:
Click Add and it will become an app icon.