Even through some of the most devastating hurricanes, winter storms and power outages
to ever hit the Northeast, we continue to do our best to keep customers satisfied,
however we can. Check out some feedback from our customers about how we helped them
through this challenging time:
"Thanks to the Petro team for getting us an oil delivery at the outset of Sandy
-- it was a big help!"
Petro Customer, New Jersey
"As a victim of the Hurricane Sandy destruction, during the emergency
getting anyone to assist you, much less someone who has the patience and determination
to help you was truly unexpected. Your technician came to my home, diagnosed the
problem, went out of his way to find the part required and promised he would have
my burner up and running as quickly as possible. And he did just that! His friendly,
professional manner would make any business owner proud to have him part of their
organization. I felt that your technician demonstrated complete trust and honesty
on behalf of Petro. It's because of employees like him, that I continually choose
to stay with Petro. It is refreshing to find an oil company that really goes out
of its way to assist their customers, not because they have to but because they
truly want to and care. Keep up the good work on having excellent employees like
your technician and you will have my patronage for life!"
Petro Customer, New York
"I want to commend your customer service representative who scheduled and went
above and beyond to ensure I had my new boiler and hot water heater
installed so I can move back into my home after it was totally devastated by Sandy.
I also wish to recognize the hard work and efforts of your service techs who came
all the way from Maryland, to get me up and running. As a 26 year long customer,
it's not often I run across such caring Petro employees. But your customer service
representative was the BEST in making this happen. Don't lose her, she typifies
what responsive and caring customer satisfaction is all about."
Petro Customer, New York
“A huge THANK YOU to the North Jersey Petro family for their van full of donations.
So much wonderful stuff to go to so many families in need due to hurricane Sandy.
Your support is very much appreciated. The families of south Jersey and I can’t
thank you enough.”
Petro Customer, New Jersey
"This afternoon my husband, took his car to the garage to put air in the tires.
On the way, he noticed a Petro truck parked nearby. When he got out of his car,
he bent over to try to read how much air he needed in the front tire. The service
man came over to him and asked if he needed help. My husband had trouble reading
the numbers, and the Petro service man said he would look and would be happy to
put air in his tire, which he proceeded to do. My husband was very appreciative
and told him that we were Petro customers. The service man said that perhaps he
would see us one day when we might need service. We wish to thank you for employing
such a kind, considerate person to represent your company. No wonder we speak highly
of Petro."
Petro Customer, New York
"Just want to thank our local Petro delivery person for the smile he gave me
and my husband yesterday. Recently, I severely broke my ankle in two
places, requiring two weeks of bed rest, and six of non-weight bearing. I lie on
our couch all day, unable to do much of anything! Yesterday, Petro came to deliver
our fuel. I couldn't manage to quiet our two dogs and it was 10-15 minutes of constant
barking while the delivery man filled the tank and I lay helpless on the couch.
When my husband got home, he retrieved the bill, and there was a dog biscuit there
as well. It's amazing how small, kind gestures can be huge to others. You don't
know how much the biscuit made us laugh. We've had a crazy couple of weeks! Thanks
for the funny and the great service, Petro!"
Petro Customer, New Jersey
"We are forever grateful for your assistance in helping us gain our heat and
hot water system. You truly went above and beyond the call of duty
and words cannot express our gratitude. We wish you and your family a wonderful
holiday season. Thank you for helping us get through this terrible time."
Petro Customer, New York
"Thank you for solving the problem and being there when I needed you.
You guys are the best!"
Petro Customer, Connecticut
"Just wanted to take a moment to thank you for your help in getting our new
boiler installed. I can only imagine how many units you guys are putting
in these days. I do not know how you moved us up the list so fast. But it is really
appreciated by my family and I. Thanks again."
Petro Customer, New York