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Home » Why Petro? » 24/7 Customer Service

24/7 Customer Service

 

From the worst winter storms to soaring summer temps.
Whatever the weather and whatever the time.
Our customer service teams, delivery crews and technicians are always here for you!




See what our customers have to say:

"The heat exchanger in my furnaces cracked on a Friday. When the technician came on Saturday morning, he had to shut down the unit for safety reasons. But, later that same afternoon, you were back and a new furnace was installed by Monday. Resolving this crucial problem is yet another example of Petro's impressive service, for which I am grateful."

- Eric, East Hampton, NY


"I strongly commend your organization and extraordinary staff for their availability, courtesy, responsiveness and unstinting efforts to provide exemplary service during the two historic snow storms which virtually paralyzed the Mid Atlantic and crippled the metropolitan Washington area in early 2010."

- Charles Moore, Washington, DC


"Petro has always given me excellent service and competitive prices. The predictability that Smart Pay affords me is just another reason why I'm a satisfied Petro customer."

- Linda, Valley Stream, Long Island


"With the economy being what it is, I did some comparative shopping and looked into switching my account but also decided that I needed additional information from Petro. I called your office and your customer service representative, Jesse was wonderful! He researched my account, explained options, supplied information and was courteous, patient, knowledgeable and kind throughout. He told me of your website and advised me where to find answers to certain questions I had and I have decided to remain with you for another year as a Petro Ceiling Plan customer. I've been in customer service my entire adult life and know how difficult it can be but Jesse seemed to have a genuine interest, not only in keeping me as a customer but keeping me as a satisfied customer. When someone exceptional comes along, I feel recognition is warranted. That I remain a Petro customer, is all thanks to people like Jesse."

- Beth Shavitz, A Petro customer for 32 years


"We spend winters in South Carolina and in February our freeze alarm went off in our Long Island, NY home. I called your office and arranged for a technician to pick up a key to check our home. Our driveway was inaccessible, covered in snow and ice from the recent storms. Your tech, and his colleague regularly delivers our oil, cleared their way to our house and within a few hours the heat was restored. I want to thank your exceptional employees for their professionalism, helpfulness and efforts to go out of their way to resolve what was a very serious problem for us."

- Robert & Linda Morel, Long Island, NY